Privacy Policy

Who we are

In this privacy policy, references to “we,” “us,” and “our” refer to Planet Open Box. References to “our Website” or “the Website” are to www.planetopenbox.com.

What information do we collect and how (GDPR)

The information we collect via the Website may include:

  • Any personal details you knowingly provide through forms or emails, such as your name, address, telephone number, and email.

  • Your preferences and interaction with email updates (if you opt in).

  • Your IP address, which is recorded when you access any page or element of the site to help us monitor Website performance.

  • Cookie data saved locally on your computer to recognize your preferences and simplify future visits.

Payment Information

All credit card transactions are handled through secure, PCI-compliant payment processors such as Stripe, ApplePay, PayPal, and Amazon Payments.
We do not hold or store any sensitive card information. Under no circumstances will we store your card number, expiration date, or security code.

For more information on their privacy policies, visit:

What we do with your information (GDPR)

We use your information in accordance with the Data Protection Act 1998 and GDPR regulations. This may include:

  • Processing and fulfilling orders

  • Providing customer service or after-sales support

  • Sending marketing communications, only if you have opted in

  • Improving your shopping experience

We use ActiveCampaign to manage email communications. They are fully GDPR compliant.

Data Sharing & Transfer Policy

  • We do not share your personal or mobile information with any third parties for marketing or promotional purposes, even with your consent.

  • Your mobile information is only used for business-related communication (like order updates or support).

  • We do not transfer or share your consumer data with external organizations under any circumstances, beyond what is necessary for order fulfillment and internal support.

  • We use safeguards to prevent unauthorized sharing or access to your data.

SMS Messaging & Opt-Out Rights

If you choose to receive SMS messages from us:

  • Message frequency may vary. Standard message and data rates may apply.

  • You may opt out of receiving SMS messages at any time by replying STOP or UNSUBSCRIBE to any message.

  • For help, reply HELP or contact us at support@planetopenbox.com.

SMS Messaging Terms and Disclosures

By opting in, you agree to receive SMS text messages from Planet Open Box (ndevsales LLC) at (303) 551-1272. These messages may include:

Order updates, confirmations, shipping notifications, delivery reminders, customer service communication, and support requests.

  • Message Frequency: Message frequency varies based on your interactions, but typically does not exceed 4 messages per month.

  • Message and Data Rates: Standard message and data rates may apply, depending on your mobile carrier.

  • Opt-Out Instructions: You can opt out of receiving text messages at any time by replying STOP or CANCEL.

  • Help Instructions: For assistance, reply HELP or contact us at (303) 551-1272 or support@planetopenbox.com.

  • Your mobile number will only be used for communication related to your order or service.

  • We do not share or sell your information with third parties.

View our full Privacy Policy and Terms & Conditions.

Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive SMS messages from Planet Open Box at (303) 551-1272 regarding order updates, confirmations, shipping notifications, delivery reminders, customer service communication, and support requests.

  • Consent to receive messages is not a condition of purchase.

  • Message frequency may vary.

  • Message and data rates may apply.

  • You may reply STOP or CANCEL to unsubscribe at any time or HELP for assistance.

  • For questions, contact us at (303) 551-1272 or email support@planetopenbox.com.

  • We do not share or sell mobile opt-in information with third parties under any circumstances.

Other Websites

This privacy policy only applies to our Website and any directly associated domains. If you follow a link to another website, that site is subject to its own privacy policy.

Contact Us

If you have any questions regarding your data or GDPR compliance, please contact:

Mr. C A Rice
Email: support@planetopenbox.com
Subject line: “GDPR Inquiry”